Shipping policy

Last Updated: 29-Sep-2025

At Carat & Hearts, we understand the value and sentiment behind every piece of jewellery you purchase. We are committed to delivering your order with the highest standards of safety, security, and reliability.

1. Shipping Coverage

  • We deliver across India to all serviceable pin codes via trusted, insured logistics partners.

  • International shipping may be available on request (please contact our team for details). or email caratsandhearts@gmail.com

2. Order Processing

  • Orders are carefully inspected, securely packed, and shipped within 2–5 business days after payment confirmation.

  • Customised or made-to-order jewellery may take longer to dispatch (timelines will be shared at the time of order).

3. Delivery Timelines

  • Metro Cities: 3–6 business days

  • Tier 2 & Tier 3 Cities: 5–9 business days

  • Remote Areas (Jammu & Kashmir, North East India, Islands, etc.): 7–12 business days

Note: Delivery timelines are indicative and may vary depending on courier availability, customs checks (for international orders), and external factors.

4. Secure & Insured Shipping

  • All shipments are 100% insured until they are delivered to your doorstep.

  • A valid government-issued ID proof may be required at the time of delivery to ensure secure handover.

  • Deliveries are made only to the recipient’s address mentioned at checkout — we do not deliver to P.O. boxes.

5. Tracking Your Order

  • Once dispatched, you will receive an email/SMS with your tracking number and courier details.

  • Tracking information is typically updated within 24 hours of dispatch.

6. Shipping Charges

  • We offer Free Shipping Pan-India on all jewellery orders.

  • Cash on Delivery (COD) is not available for high-value jewellery.

7. Delays & Force Majeure

  • While we work to ensure on-time deliveries, certain circumstances beyond our control (such as natural calamities, strikes, lockdowns, or courier issues) may lead to delays.

  • In such cases, our team will update you proactively.

8. Undelivered / Returned Shipments

  • If the courier is unable to deliver due to incorrect address, unavailability, or refusal to accept, the package will be returned to us.

  • Reshipment will be initiated after verification, and additional charges may apply.

9. Contact Us

For any shipping-related queries, please reach us at:
caratsandhearts@gmail.com

Carat & Hearts is a brand owned and operated by LUXE JEWELS LIFESTYLES PRIVATE LIMITED.